Once shipped, orders usually take between 4 and 10 working days to arrive, depending on your location. You can track the status of your order using the tracking link provided in your confirmation e-mail.

The tracking code is sent with the order confirmation e-mail shortly after the purchase. You can use it to check the status of your delivery here: Order Tracking.

You can return your order within 14 days of receipt if you are not satisfied. The item must be in its original condition and packaging.

For defective items, we offer replacements or refunds as soon as we inspect the returned product.

Delays may occur due to high order volumes, especially during peak seasons. Tracking updates may take up to 5 days to appear. If tracking information is not updated after this period, please contact us.

Please note that standard delivery times are still between 4 and 10 working days from shipment.

We guarantee the quality of our products but we also give you a 14 day satisfaction guarantee: you can return your order within 14 days if you are not satisfied.

Yes, you can change your order or update your delivery address within 24 hours of placing your order. Please contact us immediately with the correct details so that we can make the necessary changes.

Yes, if the product is defective or damaged on arrival, we will replace it free of charge. Simply contact us with proof (photo or video) of the defect to initiate the procedure.

You can contact us via the contact box above. We'll do our best to help you as quickly as possible. We reply within 24 hours.